PRISE model for leading a Remote session

 PRISE model for leading a Remote session

The most well-known and influential formal model of communication developed in 1949 by Claude Shannon and Warren Weaver. It is a very linear model. Shannon and Weaver were mathematicians, and Shannon worked for Bell Telephone Laboratories. It led to very useful work on redundancy in language, and in making information measurable it gave birth to the mathematical study of information theory. What is missing in this model is the adaptation to Remote Communication. A new normal (NN) is a state to which an economy, society, etc. settles following a crisis, when this differs from the situation that prevailed prior to the start of the crisis. The term has been used in relation to the financial crisis of 2007-2008, the aftermath of the 2008–2012 global recession, and the COVID-19 pandemic. The current state requires us to adapt to Remote Communication.

The RPISE model fill in the gap by using five listening skills to lead a Remote session.

(Based on PRISE: listening categories model- R. Wood University Hospital- CPE Program)

RPISE

Probing

Reflection

Interpretation

Support

Evaluation

Probing- Informative questions for leading the session in a specific direction. The facilitator illuminates a point in the session, in which he suggests delving deeper and exploring more, because he assumes that the other person can benefit from it. This probing is critical to identifying the other person's needs. Prepare in advance slides with probing questions. Make sure that various participants are answering them.

Reflection- A mirror to summarize each part in the session that helps the other person be aware of his/her thoughts, feelings and sensations. Repeat the other person's words to find out if you have understood his/her intention, feelings, and needs.

Interpretation- The facilitator's words include his/her thoughts and the meaning that s/he gives to the other person's words. The intention is to show the person the meaning of his/her words. Interpretation is important for finding a direction to deal with the situation. Share your interpretation during the session.
Prepare the slides in advance.

Support- Giving legitimacy to the emotions that arise during the session. The facilitator listens, relaxes, strengthens, and most importantly helps the person regulate the intensity of his/her emotions. Try to figure out where in the session there might be situations that need support caused by emotional flooding or rejection, which blocks the person from continuing the process.

Evaluation- Presenting the facilitator's judgmental position in relation to the person's words while offering him/her additional directions for the continuation of the process. The assessment is important for the continuation of the session. Summarize the other person's opinion: correctness, suitability, efficiency of his/her position, and recommend ways of action. Prepare it in advance in the presentation.

Feedback: Use the PRISE model to reveal whether your audience truly understood your message. If you find that there has been a misunderstanding, try to adapt the message.