The New Normal SMART model

Today F2F communication process does not exist in all units. All our communication relationships should be handled remotely. The New Normal SMART model for remote communication contains 5 Dimensions, Actions and Tools based on methods from the Soulagogy approach. Nir Golan, Educator, Leadership Expert and Spiritual Caregiver, developed this model for educators, mangers and salesmen to overcome the remote communication challenges and to become a Trusted Advisor although the limits.

Safe space- Creates a "safe virtual space" that allows participants to share their thoughts and feelings using "Positive Communication". There are 4 basic components (OFNR): Observations, Feelings, Needs/values, and Requests. Performing 1 on 1 short personal meetings.

Mastery- Builds trust and allows improvisation by choosing the subject matter in which you possess full mastery over. Becoming a Trusted Advisor /DTBELM model: Developer, a Trusted advisor, Business partner, Educator, Leader and Mentor.

Awareness- Focus on the being of the participants by asking him/her to describe any experiences they have with the subject matter. Using "PRISE model"- five skills for listening and exposure participant's being: Probing, Reflection, Interpretation, Support and Evaluation.

Relevance- Demonstrate to the participants that the subject is personally relevant and beneficial to them by using examples of problems and solutions in their field. Try to understand their concerns.
Lead a dialogue through problems and solutions raised by the participants.

Time is limited- Set clear and realistic expectations and stay focused to gain your objectives in the minimum amount of time. Lead according to a lean and focused agenda. Invite them to use short self-learner materials. Keep an ongoing set of expectations. 

All our communication relationships should be handled remotely. F2F communication is based on informal relationships. Also, social connection, work culture is created with the meetings. In remote, the informal connection is not created naturally. The New Normal SMART model is the solution for these gaps.